During the reservation process, you will be required to provide a credit card number. As soon as we receive your reservation request, we will send you an email confirmation, subject to availability. Reservations are not valid unless you have received a confirmation email from Orlando Royal Rides. Reservations may only be made and confirmed by our office staff.
Reservations cannot be made by our chauffeurs; verbal confirmations are void. It is recommended that you make your reservation at least 48 hours prior to the pick-up time. It is possible to make a last-minute reservation, however, depending on the availability of the vehicle.
You should carefully review your confirmation. In the event that you find any errors in the confirmation email, please contact us as soon as possible. We will route our drivers according to the information contained in the confirmation email, such as the pick up address and time.
Your credit card will be charged as soon as the reservation is made. Your reservation will be canceled if your credit card does not have sufficient funds available. Credit card information is not stored by us. All credit card payments are processed through a secure payment gateway. You may see the charges on your credit card statement as Stripe for a few hours following the transaction.
We understand your travel plans may change and other circumstances may arise. With that in mind, Orlando Royal Rides has a very simple cancellation policy. Just give us 24 hours’ notice prior to your pickup time, and we will not charge your credit card. Refunds normally show up on your account within 2 business days, depending on the credit card and issuing bank. Orlando Royal Rides will not refund payment if canceled with less than 24 hours’ notice prior to pickup time or in the event of a no-show. We will charge for a one-way transfer.
We allow a 5-minute grace period for all pickups except at airports. If your entire party is not there to meet your driver, we reserve the right to charge $15 for each 15-minute increment after your scheduled pickup time, up to 30 minutes. If your entire party is not ready for pickup 30 minutes after your scheduled time, your driver will be sent to their next ride, and your fare will be forfeited. Airport wait time charges will apply 60 minutes after the flight has landed.
Hotel pickups will happen in front of the main lobby of your resort. We ask that your entire party is in the vehicle and ready to depart from your resort at your scheduled time. We will allow a 5-minute grace period beyond your scheduled pickup time at hotels. If your entire party is not there to meet your driver, we reserve the right to charge $15 for each 15-minute increment after your scheduled pickup time, up to 30 minutes. If your entire party is not ready for pickup 30 minutes after your scheduled time, your driver will be sent to their next ride and your fare will be forfeited.
The company will charge the client additional fees to cover any expenses that are required to be expended on the vehicle during or after the transportation service due to the actions of the client or any passenger (i.e., spilling food, drinks, vomiting, smoking is prohibited, excessive trash). The company will, at its discretion, charge the client additional fees to cover such expenses. The client will be charged in full for any damage to the vehicle caused by his or her actions or those of any passengers. Cleanup fees start at $250.
For items lost or left behind in our vehicles, if found, can be shipped to you for a fee of $25 plus shipping
Orlando Royal Rides offers premium transportation for executives and professionals who value comfort, privacy, and punctuality. Our luxury car service is ideal for corporate travel, client meetings, conferences, and airport transfers. With professional chauffeurs and elegant vehicles, we ensure a smooth and polished experience every time. Whether you’re heading to a business event or need reliable transport across the city, trust Orlando Royal Rides to deliver first-class service with every ride.
